All orders are processed within 1 business day and are shipped Monday to Friday. 

Once your order has been shipped a unique tracking number will be sent to your nominated email address. You can track your order by clicking on the link provided in the Shipping email.

We cannot deliver to PO Box, Parcel Locker or Freight Forwarding addresses. Orders to these addresses may be subject to cancellation.

Orders of multiple items may be shipped in more than one delivery. This will be indicated by receiving multiple shipping confirmation emails.

 

Delivery cost

Destination	Shipping cost
Europe & United Kingdom	£5
Rest of the world	£10
Orders over £200	Free

 

Delivery times

Destination	Delivery time
Spain	48 hours
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Faroe Islands, Greenland, Guernsey, Iceland, Iceland, Isle of Man, Jersey, Norway, United Kingdom	3 – 7 days
Rest of world	7 – 14 days

 

We hope you are delighted with your purchase, however you may return your Living Liv purchase subject to these terms by returning it using the label provided.

If you wish to exchange for another item or size, you can do this by emailing hello@livingliv.com including your order number and the items you wish to exchange.

• Returns accepted for 30 days from day of receipt.
• Faulty goods return accepted for 14 days from day of receipt.
• All returns should be shipped back to Huboo using the returns label provided.
• £2.99 flat rate return shipping, unless faulty.
• We do not refund initial shipping charges for goods returned, other than for faulty items.
• Returns are only accepted with proof of purchase.
• Items must be in original condition (including tags) and must not have been worn, altered or washed.
• All packaging shipped with your order must be returned.
• Every clothing item has a tag attached reading "Once this tag is removed, this garment cannot be returned". Once this tag has been removed, the garment is no longer returnable.
• Living Liv does not refund international duties and taxes. Contact your local customs office to seek a tax refund.

Returns not compliant with these instructions, may result in the return being refused. 

Once the items have been received they will undergo a quality review. Once cleared, you will receive your refund of the purchase price directly to the original method of payment used for purchase. You will receive email notification once your return is processed, this will occur within 5 business days of receiving your return. 

If you need to send items back to us, please make sure to follow the instructions below.

1. Fill out the delivery note / return form provided in the original package and indicate the return reason as well as the return quantity.
2. Place the goods to be returned as well as the return form in the package and use the second seal strip to close it securely. Please return the items fully in their original packaging to us. The purpose for this is to protect the goods from damage during transport on return.
3. Drop off the package at your nearest post office or with a service shipping provider of your choice.
4. Please return your items by registered mail to Huboo's address above.

If you have received a faulty item in your order we apologise for any inconvenience caused. Please contact our customer service team by emailing hello@livingliv.com who will be happy to assist you with the return of your order. We aim to reply to your email within 48 hours.

All product prices indicated, and payments made on the UK online store are in GBP currency. VAT is included in the price.

Orders to countries outside of the EU may be subject to import duties and taxes when the goods arrive in your country. Duties and taxes are calculated based on the items ordered, your shipment destination, and the value of your purchase. This charge is determined by your local customs authority and includes;

1. The sales tax applied by your country for purchases from the UK; and
2. Duties charged for processing by your country.

Currently, we are unable to estimate the amount of duties and taxes your order will incur, as these charges are imposed directly by your local customs. Payment of these is necessary to release your order from customs. For more information please contact your local customs office. Any orders refused upon delivery at either the final destination or customs, will have the incurred duties and taxes deducted from the refunded amount and be subject to a 30 day return processing time.

Our parcels are shipped in FSC® certified, natural cardboard boxes that are fabricated from 70% recycled content. They are 100% recyclable and biodegradable. Clothes come in sleeves that completely decompose within 24 weeks when composted.

Your cardboard box can be thrown into the paper/cardboard recycling bin. Please remove as much tape and other non-paper products from the packaging as possible. Put the sleeve in your food waste collection bin or home composting.